Return & Refund Policy – Valayal

At Valayal, we are committed to delivering high-quality jewelry and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Mandatory Unboxing Video Requirement

To ensure a fair and transparent resolution process, a clear and continuous unboxing video is mandatory for all return, replacement, and refund requests.

The video must:

•Start before opening the package.

•Clearly show the sealed package and shipping label.

•Show the complete unboxing process without any cuts, pauses, or edits.

•Clearly display the product received and any issue or damage.

Requests submitted without a valid unboxing video may not be eligible for return, replacement, or refund approval.

Eligibility for Returns & Refunds

You may request a return, replacement, or refund if:

•You received a damaged product.

•You received the wrong product.

•The product has a manufacturing defect.

•The product is incomplete or missing components.

All issues must be reported within 48 hours of delivery.

Non-Eligible Return & Refund Cases

Returns, refunds, or exchanges will not be accepted for:

•Change of mind after purchase.

•Incorrect product selection by the customer.

•Normal wear and tear.

•Minor color variations due to photography or screen settings.

•Products that have been used, altered, resized, or damaged after delivery.

•Products returned without original packaging, tags, certificates, or invoices.

•Requests submitted without sufficient proof of the issue.

Return Request Process

To initiate a return request, contact our customer support team with:

•Order ID

•Registered mobile number

•Clear photographs of the product

•Mandatory unboxing video

•Description of the issue

•Our team will review the request and respond within 3-5 business days.

Refund Process

•Once the returned product is received and successfully inspected:

•Approved refunds will be processed to the original payment method.

•Refunds may take 7-10 business days to reflect, depending on your bank or payment provider.

Replacement Policy

If a replacement is approved, the replacement product will be shipped subject to stock availability.

Cancellation Policy

Orders can be cancelled before shipment. Once the order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or replacement requests, please contact:

Valayal Customer Support
Email: [Your Email Address]
Phone: [Your Phone Number]

Valayal reserves the right to approve or reject any return, refund, or replacement request after verification of the submitted evidence.